Free tech support for Autodesk Forma (ACC), Revit, Navisworks, Bluebeam, point clouds and Conduit — answered in seconds by an AI assistant trained on how a working VDC shop actually solves these. No account, no charge, no queue. If it can't crack it, David Campbell picks it up himself.
Describe it the way you'd describe it to a coworker. Paste the error. No category dropdown, no ticket form, nobody's queue.
It asks for the version and the exact error, then walks you through it one step at a time — using Campbell CTS's own notes and fixes, not a generic help article.
If it can't solve it — or the moment you ask for a human — it emails David the problem, what it already tried, and its best lead. He replies within one business day.
First question is anonymous. After that it asks for a name and email — so David can follow up if it turns into something a human needs to look at.
CTS Support is an AI assistant. It gets things wrong sometimes — check anything that touches licensing, contracts, or production data before you act on it. Don't paste client-confidential information into the chat.
Most of what stops a project isn't hard — a permission set wrong, a Desktop Connector that needs a restart, a clash test pointed at last week's model. Those answers shouldn't cost anybody money, and they shouldn't wait for somebody to get out of a coordination meeting.
So the desk is open to everyone: clients, people sizing up Campbell CTS, and anyone who landed here at 6am looking for an answer. Ask as much as you want.
What Campbell CTS actually sells is the hard part — ACC implementation, coordination that holds up in the field, scan-to-BIM, automation, and training. If your question turns out to be one of those, David will tell you what it would take and scope it honestly. If it doesn't, you got your answer for free and that's a fine outcome too.
Existing clients on a support retainer: enter your client code in the chat and your escalations get flagged priority.